Support
Find the answers to most commonly asked questions here.
Order/Delivery
The order tracker shows that my order is delivered, however I have not received it.
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I can’t find my order in the order tracker
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How long will my order take to be delivered from the VELUX Online Shop?
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Can I change my order?
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Can I change the delivery address on my order?
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Where can I find my tracking number?
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What happens if I cannot accept the goods?
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What do I do if I have ordered incorrectly or no longer require the product?
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When will my order be delivered?
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